Terms & Conditions

1. Disclosures

   1. I am a certified trauma recovery coach through the International Association of Trauma Recovery Coaching. 

   2. I am NOT a doctor, nurse, therapist, counselor, social worker, or any other licensed health care provider.

   3. I cannot and do not advise on or manage any form of prescription medication. 

   4. For online services: sessions take place over Zoom and as such is not 100% secure or protected by HIPAA, therefore not HIPAA compliant. 

   5. For in-person services: sessions take place either outside or in a private space, but neither are 100% privacy protected, and therefore not HIPAA compliant. 

   6. I do NOT offer crisis care. If your Safety Risk Assessment shows a high level of risk, or for any of the following situations, you will not be able to work with me until you have returned to stability. The following situations will require an Escalated Care Protocol:

      1. Active suicidal ideation with a plan, means, and intent.

      2. Active substance abuse.

      3. Active unsafe situations, such as intimate partner violence with current partner(s), dissociative behavior that prevents safe interactions, physical altercations.

      4. Active criminal activity.

      5. Any other behavior that evokes a concern for the client's physical and psychological safety.

      6. Higher scores on the Safety Risk Assessment.

Terms & Conditions 

1. Expectations

   1. What you can expect from me:

      1. I will show up for your appointments on time.

      2. You will be my sole focus for the duration of our session.

      3. You will be treated with respect in every aspect of your care.

      4. You can expect me to be knowledgeable about trauma.

      5. You can expect me to be a peer and a guide on your journey, without power-over dynamics.

      6. You can expect to have a choice and voice in your care.

      7. As a mandatory reporter, you can expect me to report any information you share with me regarding harm, abuse or neglect of minors, disabled, elderly, or any other vulnerable person. I am also mandated to report if you are suicidal AND these three conditions are met: 1. You have a plan, 2. You have the means to carry out the plan, and 3. You have the intention to carry out the plan.

   2. What I expect of you:

      1. I expect you to show up on time for your appointments.

      2. I expect you to be stable in order to work together, as I do not offer crisis care.

      3. I expect you to inform me of any cancellations no later than 24 hours before your scheduled appointments.

      4. I expect you to pay for your services at the time of booking.

2. Payment

   1. Payment is required at the time of booking. 

   2. Payment plans - please the specific details of any payment plans on Katrina’s website. 

   3. Please see the Cancellation and Refund Policy below for information on refunds.

3. Crisis Response

   1. Katrina does not provide crisis care.

   2. If the client is in crisis, please refer to the client’s personalized crisis plan, or dial 911 for emergency services.

4. Communication Outside of Sessions

   1. Katrina is available via email outside of sessions. Please allow up to three days for a response before following up. 

   2. Katrina will not be available via cell phone to clients.

5. Substance Use during Sessions

   1. Neither the client nor the practitioner will be under the influence of any substance that interferes with the ability to be present and coherent during sessions.

   2. Katrina does not provide psychedelic assisted care at this time.

6. Cancellation and Refund Policy

   1. You are required to make Cancellations no later than 24 hours before your scheduled appointment time. 

   2. Refund of the remaining portion of service, after processing fees have been subtracted, is available up to 24 hours before your scheduled appointment time. 

   3. No refunds will be given if cancelling within 24 hours of the scheduled appointment time. 

7. Grievances Policy

   1. I am requird to let you know that I am a Certified Trauma Recovery Coach credentialed by the International Association of Trauma Recovery Coaching. As part of my certification, I am bound to uphold the Association’s Code of Ethics.

   2. If at any time you feel I have failed to abide by the Association’s Code of Ethics you are welcome to contact the Professional Standards Committee by emailing grievance@iaotrc.com. You will be sent a grievance form to complete and submit. All reports and grievance actions are held confidential by the Professional Standards Committee.  

8. Policy Violation Protocol

   1. If a client chooses not to follow these polices, the client’s care will be ended. 

   2. Because I understand that everyone is human, and perfection is a myth, I allow for these policies to be reconsidered based on my discretion.